return policy

Return Policy

1. Eligibility: Returns are accepted within 14 days of receipt. Items must be in their original condition, unused, and in the original packaging.

2. How to Return: To initiate a return, please contact our customer service team at store@atelier.com.hr to request a return authorization. We will provide instructions on how to send your item back.

3. Return Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or an quality issue occurred with your order.

4. Refunds: Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow 5-10 business days for the refund to appear on your statement. Refund time depends on your card issuer. Shipping fees are non-refundable.

5. Exchanges: Exchanges are not accepted.

6. Non-Returnable Items: Some items, such as sale items, are not eligible for return.

7. Issues: If you receive a defective or incorrect item, please contact us immediately at store@atelier.com.hr so we can resolve the issue promptly.